Bicrypto

Support Center

Get help when you need it with our comprehensive support system

Support Tickets

Create and manage support tickets for your issues

  • Track your issues with unique ticket IDs
  • Set priority levels (Low, Medium, High)
  • Real-time updates via WebSocket
  • Full conversation history
Go to Support Center

Live Chat

Get instant help from our support agents

  • Direct connection with support agents
  • Real-time messaging
  • Queue position tracking
  • File sharing capabilities

Real-time Updates

WebSocket connections ensure instant message delivery and status updates

Agent Assignment

Automatic agent assignment based on availability and expertise

Secure Communication

All conversations are encrypted and securely stored